Posts tagged “customer service”
Amazoniversary
Three years ago this month I made my very first purchase from Amazon.com. They sent me a coupon for a $10 discount on any purchase over $50 to celebrate my Amazoniversary. Is this a cheesy marketing gimmick? Yes. Does it work? Yes. I probably won’t even use the coupon; it expires on January 31st. But
United Airlines Customer Service
On frequent flyer frustration
Marketing 101
I bought something from amazon.com a few days ago and it just arrived. Included in the package were ten one-cent stamps with a nice little note about how they were saving me the hassle of going to the post office to buy more stamps (because the rates increased a penny). It is a ridiculously silly
Sprint PCS
The Sprint PCS web site is cool. I can see exactly how many minutes I’ve used on my phone this month. You can add features and change passwords and voice mail and yadda yadda yadda too. Technohip.
Sports Illustrated magazine subscription form
It should not be anywhere near as ridiculously difficult to find the Change of Address form for Sports Illustrated as it was. It’s buried forever deep in the mass of poor web design that is the monster at CNNSI.com. I had to do a freaking text search for “change of address” before I could find
GTE DSL Service
On a useless and now defunct FAQ